See how Vigience Overcast enables Böttcher to get insights into their turnover information (BI), manage quotes and sales orders as well as invoices and accounting-information from Salesforce to SAP.
Industry
B2B Hardware Manufacturing (coating of rotationally symmetrical bodies)
Use Case
Customer 360 and Order Management, BI integration & B2B Commerce Solution
Short Customer Portrait
Felix Böttcher GmbH & Co. KG, an owner-managed family business headquartered in Cologne, Germany. It is the world market leader for coating of rotationally symmetrical bodies as used mostly in the printing industry. Around 60% of all printing machines built worldwide are supplied with roller coatings from Böttcher.
The company is considered a hidden champion with over 2’000 employees.
www.boettcher.de
System Landscape
The Challenges of Böttcher
Boettcher had a need to integrate relevant SAP data into Salesforce in a meaningful and efficient way.
Böttcher established SAP as their central enterprise resource planning (ERP) solution over a broad range of the organization. However, it was not available to the organization’s sales force. Therefore, Böttcher introduced Salesforce as a new and modern system of engagement to provide a holistic and customer360 experience. With this approach however, the main challenge remained: Böttcher’s business processes needed to span across system boundaries (i.e. all departments incl. sales, SAP & Salesforce) and provide an end-to-end solution.
“With little effort, customer master data could be replicated into Salesforce in a short time. Thanks to the prefabricated Vigience Overcast tools it was possible to implement links without having to build additional components. This lead to a fast conversion and implementation.”
CIO, Böttcher GmbH
The Solution by Vigience Overcast
Due to Vigience Overcast, Böttcher is now able to manage their quotes and sales orders as well as invoices and accounting-related information all within Salesforce leveraging SAP-sourced data.
In addition, due to Vigience Overcast, additional data sets such as turnover which are coming from a separate external business intelligence system, are fully integrated in the Salesforce-interface to provide at-a-glance insights to the end user.
The Outcome
All data required by Böttcher for their business processes (i.e. their entire sales cycle) are retrieved from SAP and integrated into Salesforce.
Vigience Overcast helps to establish a one-stop-shop solution for Böttcher. Data sets from different data sources are consolidated into the Salesforce UI.
Data from various data sources (SAP, BI system) are consolidated in Salesforce. Therefore, the need to work parallel in multiple systems has been eliminated. No redundancies can occur anymore.
Business Impact for Böttcher
- Administration efforts in the sales organization could be reduced
- More efficient customer handling based on real-time data
- Better insights into all sales processes
Direct Contact
+1 (415) 226-9867
Vigience, Inc.
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Vigience Overcast is SAP certified
