Hitachi High-Tech Analytical Science integrates Salesforce with SAP S/4HANA Cloud (MTE) thanks to Vigience Overcast to improve 360-view of customers
Industry
High Tech Manufacturer
Use Case
- SAP-integrated Field Service
- SAP-integrated Customer 360
Short Customer Portrait
Hitachi High-Tech Analytical Science specialize in high-tech analysis solutions such as high-performance laboratory and in-field testing instruments that deliver materials and coatings analysis. They are headquartered in Oxford, UK, with research, development and assembly operations in Finland, Germany and China and sales and support operations around the world.
www.hitachi-hightech.com
System Landscape
The Challenges of Hitachi
High-Tech (HHA)
Hitachi High-Tech Analytical, a global material analysis technology solution provider, used to run several disparate IT software systems which were not integrated with each other. The priority was the reduce the IT landscape from legacy redundant platforms to bringing in a full 360-view of the customer. SAP S/4HANA cloud was introduced at the same time as Salesforce CRM, so there was a need to introduce a middleware solution that could readily work their complex SAP OData APIs provided by SAP S/4HANA Cloud. There was also a tight deadline to replace systems as the maintenance and support on their on-prem SAP ERP was coming to an end shortly.
“Vigience Overcast enables us to seamlessly integrate Salesforce Field Service with SAP S/4 HANA Public Cloud.”
William Cunningham
Head of IT
The Solution by Vigience Overcast
Hitachi High-Tech Analytical Science chose Vigience Overcast to connect SAP S/4HANA Cloud and Salesforce CRM into a seamless, complete solution. Vigience Overcast offers Hitachi High-Tech Analytical Science an integration that improves fulfilment and invoicing as information is having to be entered only once with data synchronization handheld automatically by Overcast. It also plays an important role in process optimisation.
The Service Cloud to SAP integration includes service contract and ad-hoc service billing to SAP and product ATP checks during service appointment scheduling. The service team can in real-time check parts availability, trigger consignment orders and stock returns, and trigger orders and invoices from the Service Cloud.
The Outcome
- Initial implementation took three months
- High business efficiency due to the real-time connectivity between SAP and Salesforce
- Improved usability level for all users
- Support always available when needed
Direct Contact
+1 (415) 226-9867
Vigience, Inc.
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