What Is Vigience Overcast SAP-Integrated Asset Management and Field Service?
Vigience Overcast SAP-Integrated Asset Mgmt & Field Service for Salesforce is a native Salesforce solution that allows SAP customers to connect field service teams, contractors and customers on the number one CRM platform, Salesforce, to deliver mission-critical field service. Overcast provides add-ons that are tightly integrated into the Salesforce Field Service solution and SAP at the same time.
During service appointment scheduling in Salesforce, you can now check the installed asset details including all parts installed, characteristics, price and availability (ATP check). Trigger the sending of required products to the customer or the service technician site and schedule service resources to be there when the part arrives.
Automate all SAP integrations including service billing and parts material movements so that your accounting and inventory management in SAP is always up-to-date.
““Vigience Overcast enables us to align SAP S/4HANA Cloud and Salesforce Field Service (SFS) as a seamless solution. The initial implementation took three months and Vigience support was always available when needed.”
Duncan Wright
Salesforce Architect at Hitachi
Vigience Overcast SAP-Integrated Asset Management and Field Service Benefits
High business efficiency
due to the real-time connectivity between SAP and Salesforce, for instance when checking part availability & pricing during service scheduling.
Improved usability level for all users.
Power your frontline workforce with Salesforce Field Service. Connect back-end operations with the field.
No impact on SAP system.
The solution supports multiple SAP integration options and requires no change on the SAP side so the implementation is painless & fast.
Vigience Overcast SAP-Integrated Asset Management and Field Service Features
Vigience Overcast SAP-Integrated Asset Mgmt & Field Service eliminates manual work that creates bottlenecks and errors, ensuring service appointment scheduling and after service processes are executed quickly and accurately. Over 40 integrations between SAP service and Salesforce service ensure a comprehensive, seamless best-of-breed solution that helps you improve and scale your operations.
SAP-integrated field service
SAP-integrated field service
Leverage Salesforce Field Service to manage your inspection and field service processes. Eliminate manual work that creates bottlenecks and errors, ensuring customer service is executed faster, better and more efficiently.
Plan service appointments based on full installed asset hierarchy & details, create service orders, ship parts, generate POs for contracted resources, invoice time & parts spent and do much more.
Installed assets and full asset hierarchy
Parts pricing, availability and shipment
Automatic Invoicing
Employee qualifications & calendars
Generation of purchase orders
Enterprise asset management & more
Vigience Overcast SAP-Integrated Asset Management and Field Service Solution
The SAP-integrated Field Service & EAM solution is a collection of ready-to-use Overcast Components for companies wanting to provide superior customer service by using Salesforce Field Service Lightning in combination with SAP ECC or SAP S/4HANA.
The highly customizable Overcast solution ensures that end-to-end business processes are working seamlessly across Salesforce and SAP. It can be installed and customized within days to customer-specific requirements.
The solution uses public SAP APIs provided by SAP and thus requires little to no change on the SAP side to work. It’s pre-integrated with SAP but you can also optionally configure the solution to connect to SAP via SAP CPI or Mulesoft.
Without Overcast
- Customer Service staff have to access and enter data in SAP and Salesforce to make a correct quote or organize a visit.
- Employees have to be trained in multiple systems and have multiple displays.
- Processing service appointments and invoicing them is slow and thus costs a lot. Customers wait a long time in the call.
With Overcast
- Customer Service staff only access and enter data in Salesforce to make a correct quote or organize a visit.
- All other systems are connected into one single Salesforce-based user interface.
- Processing service appointments and invoicing them is very fast as data is entered once and multiple systems are updated in the background in real-time.
Direct Contact
+1 (415) 226-9867
Vigience, Inc.
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Compliance Certifications
Vigience Overcast is SAP certified
