What Is Vigience Overcast SAP-Integrated Self-Service Portals?
Vigience Overcast SAP-Integrated Self-Service Portals for Salesforce is a native Salesforce solution that turns the Salesforce Experience Cloud into mission-critical self-service portals for resellers, agents and customers.
Eliminate the need for customers or resellers to have to call you to order product and enable them to self-service enter orders into the system or to check on shipment status and invoice/payment related details.
Connect your business partners into your core business processes through perfectly designed, optimized yet highly flexible B2B customer self-service portals that tie together and extend Salesforce and SAP business processes.
“The main value is the low level of development or configuration that needs to be done on the Salesforce side. Is easy to configure and help is always provided. Our experience with Overcast team has always been great. Service level is awesome and the teams are always reachable by us. Highly recommended!”
Paulina Cajiao
Salesforce Analyst, Cosentino
Vigience Overcast SAP-Integrated Self-Service Portals Benefits
Self-Service Order Processing.
Automate customer, reseller or agent order processing by maintaining a highly functioning, self-service portal so that they can seamlessly transact with you.
Reduce sales support costs.
Provide a form of global, multi-language 24/7 sales support system and reduce the numbers of agents needed as well as the hours they need to be on the clock.
Enhances the Customer Experience.
Design the perfect user experience across all SAP and other systems processes. Spend less time on small tasks and better support your customers overall.
Vigience Overcast SAP-Integrated Self-Service Portals Features
Vigience Overcast SAP-Integrated Self-Service Portals enables enterprises to innovate on new channels by offering partner and customer self-service Customer 360 and Order Management. Overcast combines the Salesforce Experience Cloud directly with SAP and other systems to deliver perfect customer self-service experience.
Easy customer self-service portals
Easy customer self-service portals
Innovate on new channels by offering partner and customer self-service Customer 360 and order management.
Eliminate the need for customers or resellers / agents to have to call you to order product which you then manually enter into the system.
The same holds true for shipment status and invoice/payment related inquiries.
Full self-service order management
Self-service Customer 360 & EDI integration
Optimized user interface design & flow
Connect any system and data
Vigience Overcast SAP-Integrated Self-Service Portals Solution
The SAP-integrated Self-Service Communities solution is a collection of ready-to-use Overcast Components to connect and collaborate with customers, partners, and even employees. Connect them into your core business processes through self-service portals.
Build a community for everyone critical to your business ecosystem, from agencies, vendors, and suppliers, to dealers.
Community users can access your knowledge base, create cases, access Salesforce data and communicate with you. With Overcast, they can now also access quotes, orders and payment history, place orders and do much more.
Without Overcast
- Customers have to call or write to your sales reps in order to report issues, place orders, check product availability or prices
- Information for the customer is all over the place and no central portal site is available.
- Communication is slow via phone or e-mail.
With Overcast
- Customers are serviced much faster and richer than before.
- Customers can self-service check on order status, delivery status & tracking information, product availability and pricing, and more.
- Customer satisfaction increases and costs are reduced.
Direct Contact
+1 (415) 226-9867
Vigience, Inc.
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Vigience Overcast is SAP certified
