Watch the Recording: “Agentforce Meets SAP”

Our webinar for the launch of the Overcast-support for Agentforce was a big success. Here is the recording:

The following is a short summary of the webinar. The webinar was hosted by Jim Williams, who leads pre-sales solutions consultants for Salesforce MuleSoft in enterprise manufacturing and Alexander Ilg, VP Product Management at Vigience, who used to work 20+ years in the SAP ecosystem.

Agentforce: Revolutionizing AI in the Front Office

Jim Williams explained that Salesforce has been involved in AI for over a decade, starting with Einstein, which focused on predictive AI. Einstein currently makes two trillion predictions every week for customers, enhancing productivity and potential. With the advent of generative AI, Salesforce introduced Agentforce, representing the third wave of AI, moving beyond predictive analytics and conversational copilots to autonomous agents.

Agentforce is designed to be an integral part of teams, capable of operating independently, anticipating needs, planning, and executing tasks with minimal human intervention. It can automate entire workflows, make decisions, and adapt to new information without human input. Agentforce is integrated across all Salesforce clouds, including sales, service, marketing, and commerce.

Challenges and Solutions in AI Integration

Jim highlighted that integrating AI into corporate environments requires addressing data access, security, and reliability. Agentforce ensures secure access to data, maintains data protection, and provides transparent and reliable results. By unifying data through Data Cloud and MuleSoft, Agentforce can understand and act upon structured and unstructured data across various systems.

Vigience Overcast: Bridging Salesforce and SAP

Alexander introduced Vigience Overcast, a managed package that facilitates seamless integration between Salesforce and SAP without the need for custom development or significant SAP projects. Overcast utilizes over 30,000 SAP standard APIs, allowing real-time access to SAP data directly within Salesforce.

Key features of Overcast include:

• Zero SAP Footprint: No need to modify SAP systems or undertake large projects.
• Real-Time Integration: Access SAP data in real-time without storing it in Salesforce.
• User Interface Components: Provides Lightning components and business logic for a cohesive user experience.
• Pre-Built Business Processes: Offers over 150 out-of-the-box integrations tailored for various industries like manufacturing, automotive, chemicals, consumer goods, and utilities.

Demonstration of Overcast

Alexander demonstrated how Overcast enables users to:

• View SAP data such as credit status, sales orders, invoices, and delivery statuses within Salesforce.
• Create SAP sales orders from Salesforce without switching systems.
• Access real-time pricing and availability information.
• Utilize Overcast’s metadata-driven configuration to adjust components without writing code.

Agentforce Meets SAP

The integration of Agentforce with Vigience Overcast allows AI agents to interact with SAP data, enhancing their capabilities. Key points discussed:

• Topics, Instructions, and Actions: Agentforce uses these building blocks to define agent behavior, allowing customization based on business needs.
• Multi-Language Support: Agents can understand and respond in multiple languages, including English, German, and Japanese.
• Custom Actions: Users can add new actions to agents to access specific SAP data or execute SAP transactions.
• Real-Time Data Access: Agents can retrieve and act upon real-time SAP data, providing timely and relevant information.

Roadmap and Future Developments

Vigience plans to:

• December Release: Integrate all Overcast components into Agentforce using Salesforce flows, eliminating the need for Apex code modifications.
• 2024 Goals: Develop Agentforce-based applications that combine Salesforce and SAP business processes, covering sales order management, quotation management, and field service.
• Developer Support: Enhance tools for developers and consultants to create new integrations via Agentforce without requiring deep SAP expertise.

Conclusion and Call for Pilot Customers

Both speakers invited interested companies to become pilot customers, offering the opportunity to influence the development roadmap and gain early access to these integrated solutions.

Final Thoughts

The webinar showcased how integrating Agentforce with Vigience Overcast can revolutionize business processes by combining AI capabilities with SAP data. This integration allows companies to enhance efficiency, improve customer experiences, and maintain data security, positioning them at the forefront of AI-driven innovation.